Think about the wise homeowner who purchases a fire extinguisher and, although hoping never to use it, annually tests and certifies it to ensure its functionality so that-if the need arises-it works correctly. Like the homeowner, SAFER users should consider the value and benefits of a Technical Support and Upgrade (TSU) Program for integrity and operational support of their SAFER Real-Time® or SAFER HazMat Responder™ solutions for use in their Emergency Response Plan.
The program helps minimize downtime, reduce support complexity, stimulate customer learning, and aids in software feature enhancements. It also provides mechanisms to receive feedback from our customers and converts that feedback into critical input to improve support and, more importantly, the software.
The SAFER TSU Program provides a comprehensive array of products and services that includes access to periodic software updates, fixes and feature improvements; remote desktop support (modeling, upgrades and much more); 24-hour telephone support; full off-site backups of customer databases including Maps, GIS and Receptors; access to user training; Users’ Group meetings and technology sessions; and discounts on products and services, including annual System Audits.
With a SAFER Systems TSU Program contract, you receive all of the following features and benefits: